Our charter

Subject to specific provisions in the contract or agreement, RBnano SàRL will perform all contractual work in accordance with the following terms.  
Article 1 : Ethics and Confidentiality 
RBnano SàRL guarantees confidentiality of work commissioned by the client and assures compliance with the ISO 17 025 Quality standards. In the case of a study requiring an exchange of confidential information between RBnano SàRL and the client, both parties shall be bound by the confidentiality clause. 
Article 2 : Resources 
RBnano SàRL shall employ all means necessary to the performance of its work. These resources and main phases of the work are described in the service offer, which is drafted and delivered by an appointed project manager. 
Article 3 : Project manager 
The appointed project manager shall act as your liaison officer. He shall provide information regarding State support possibilities and shall look into any necessary redirection of the study on account of intermediate results. All alterations call for written clauses to be signed by both parties, commenting and interpreting the obtained results. 
Article 4 : Continuity of service 
RBnano SàRL ensures continuity of service from Monday to Friday between 9 to 12h/14 to 17 pm throughout the year except holidays, the period between December 24 and including January 1, the period August 1st to August 16 inclusive. 
Article 5 : Orders 
All orders placed by telephone are to be confirmed with a purchase order, either by fax or by mail, with reference to the written offer made by RBnano SàRL. 
Article 6 : Prices and period of performance 
In case of extraordinary events or circumstances, of which the client shall be duly informed, the period of performance and price are those that figure on the estimate. The indicated prices are quoted before tax. The period of performance begins upon receipt of a written order and samples in conformity with the requirements.  
Article 7 : Results 
To fulfil regulatory or client requirements, quantitative results are provided (after a preliminary study if required) with their measurement uncertainties in accordance with the Standards of Quality. 
Article 8 : Sub-contracting 
Clients shall be informed if subcontracting is necessary. All sub-contracted work is conducted under the full responsibility of RBnano SàRL under total guaranty, confidentiality and anonymity.